Introduction to the ITIL® Service Lifecycle [Book]
Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These capabilities are embedded in an organization’s management, processes, knowledge and people. They represent a serv...
ITIL 4 Foundation - Classroom
ITIL® 4 is the latest version of the world’s most widely recognised service management framework, with changes to the syllabus. The world is getting ever closer to having a transition to the digital realm – the GDPR data regulation, the majority...
ITIL 4 Foundation - Online
The ITIL® 4 Foundation Online course provides you with a fundamental understanding of key ITIL® concepts and terminology. Learning outcomes include the seven guiding principles of ITIL® 4 and four dimensions of service management.
ITIL® Foundation [Book]
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help you prepare for your ITIL® Foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplac...
ITIL® Lifecycle Suite [Book]
The lifecycle is driven by business needs and requirements and has a continual feedback system built into every stage to ensure that an organization’s service management offering continues to provide measurable value to the business. The process-ba...
ITIL® Service Design [Book]
The ITIL® Service Design manual will support your journey as you look to become qualified in designing IT solutions that meet customer requirements and delivered targets that benefit the business. Service Design provides guidance on the production a...
ITIL® Service Operation [Book]
The ITIL® Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis that enables you to effectively sustain and maintain products. Sharing a consistent structure with the other ...
ITIL® Service Strategy [Book]
The ITIL® Service Strategy manual is an official publication from AXELOS, the governing body for the ITIL® framework, designed to supplement the training materials and give you more insight into the best practice guidance for service management. Yo...
ITIL® Service Transition [Book]
The ITIL® Service Transition 2011 Edition has been updated to improve consistency, aid in navigation and improve readability. Service Transition provides guidance and process activities for the transition of services in the operational business envi...
Passing Your ITIL Managing Across the Lifecycle Exam [Book]
ITIL is a framework for IT service management which organiSstions can adopt and adapt to suit their own specific needs. ITIL is applicable to all types and sizes of IT service provider; thousands of organisations are using ITIL best practice around t...